Delivery Update
All customers will receive an email to confirm your order and state
proposed delivery dates. This action has been taken due to the current industry climate in order to keep our customers informed and up to date on stock/driver delays. The typical delivery timeframe is 1-3 days, however some deliveries may take longer and we will inform you of an ETA if this is the case.
Please note the approximate lead times for delivery for certain products:
- Sliding doors: 3-4 weeks lead time
- Bifold doors: 3 weeks lead time
- Roof lanterns: 2 weeks lead time
- Heritage doors: Approximately 4-5 weeks lead time
- James Hardie Plank: 4-5 days lead time
Delivery Information & Costs
We take pride in offering FREE delivery on most of our products. However, please note the following exceptions:
- James Hardie products: FREE delivery on orders over £100
- Building materials: £30 delivery fee
Kindly be informed that obscure postcodes might incur additional delivery charges. Thank you for entrusting us with your home transformation journey.
Where will my delivery be made?
Deliveries will be made to the nearest kerbside at the delivery address you provided to us when you checked out. Our drivers will unload your order from the vehicle for you. If you are working from within a building site, our friendly drivers will do their best to get your items as close to where you need them as possible but they will be restricted by the access available due to the size of our vehicles.
Non-standard delivery areas
Customers who wish to have items delivered outside of the UK mainland, remote areas or the Scottish Highlands may incur a higher delivery cost. Delivery time may also be longer than stated for some areas. Please place your order and we will contact you within one working day to discuss delivery options and associated costs. If you are not happy with the delivery charges we quote, you may cancel the order and get a full refund.